Shipping Policy
At Dr.Jones, we strive to process and ship every order as quickly as possible. All time frames below are expressed in business days (Monday – Friday, excluding public holidays).
1. Processing & Dispatch
- Order handling time: 24 hours after payment confirmation.
- Orders placed on weekends or public holidays are processed the next working day.
- Confirmed orders cannot be modified or cancelled once the packing label has been created.
2. Estimated Delivery Times
| Destination | Estimated Transit | Carrier |
|---|---|---|
| Singapore | 2 – 4 days | NinjaVan / J&T Express |
| Malaysia & Indonesia | 4 – 7 days | J&T / Pos Malaysia |
| Thailand / Philippines / Vietnam | 5 – 9 days | Regional partners |
| United States / Europe / Australia | 7 – 14 days | DHL Express / SF International |
Note: Exceptional circumstances such as weather events, customs inspections, or peak-season congestion may extend delivery times. We appreciate your understanding. :contentReference[oaicite:0]{index=0}
3. Shipping Fees
| Country/Region | Standard Rate | Free Shipping Threshold |
|---|---|---|
| Singapore | SGD 3 | Orders ≥ SGD 45 |
| Malaysia | MYR 6 | Orders ≥ MYR 150 |
| Indonesia | IDR 10,000 | Orders ≥ IDR 300,000 |
| Thailand | THB 30 | Orders ≥ THB 800 |
| Philippines | PHP 80 | Orders ≥ PHP 2,000 |
| United States & others | USD 5 | Orders ≥ USD 80 |
4. Duties & Taxes
International orders may be subject to import duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient. To minimise unexpected costs, please review your local customs regulations before completing your purchase. :contentReference[oaicite:1]{index=1}
5. Order Tracking
Once your parcel leaves our warehouse you will receive a tracking number by email. You can also track your shipment anytime via the “Track My Order” page.
6. Size & Weight Limitations
Bulk or promotional bundles may require additional handling time or be shipped in multiple parcels. Our customer support team will notify you if this applies to your order. :contentReference[oaicite:2]{index=2}
7. Contact Us
If you have any questions about shipping or your order status, please reach out:
- Email: mail@drjonesskincare.com
- Support hours: Monday – Friday, 10 am – 6 pm (GMT+8)
